Grievance redressal

Under the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, you can raise a complaint with us about:

• how we have handled your personal data;
• a post on the friends.hype wall;
• anything else on this website that you believe breaks the law or our terms of use.

Our Grievance Officer is Hari Harsh, reachable at hariharsh@thegreenhype.in. Postal address: The GreenHype, a sole proprietorship of Hari Harsh, 2032, Johari Bazaar, Jaipur, Rajasthan 302003, India.

• your name and a way to reach you;
• what the complaint is about, with a link to the page or post if there is one;
• what you would like us to do;
• for a request about your own data, enough detail for us to find it (for example, the email you used on a form).

About your personal data (a request to see, correct or delete it, or a complaint about how we handled it): we acknowledge it within 6 working days and resolve it within 2 months of receiving it.

About a post on the friends.hype wall, or other content on this site, as the Information Technology Rules, 2021 require:

• we acknowledge the complaint within 24 hours, and resolve it within 15 days;
• content showing a person in a sexual act or conduct, exposing their private areas, or impersonating them, we remove within 24 hours of a complaint from that person or someone acting for them.

About personal data: once you have used this process, you can complain to the Data Protection Board of India under the DPDP Act.

About content: you can appeal our decision to the Grievance Appellate Committee set up by the Government of India, within 30 days of hearing from us.